These cancellation details are drawn from our published Refund & Returns Policy. They apply to eligible direct bookings; third-party bookings follow their provider's terms.
Cancellation deadline
Eligible direct bookings cancelled at least 24 hours before the tour start time qualify for a full refund. Cancellations within 24 hours and no-shows are non-refundable.
Changing your tour date
Request rescheduling at least 24 hours before the original booking time, subject to availability. The published refund policy does not allow rescheduling within 24 hours of the tour.
If GetYourTours cancels
We reserve the right to cancel a tour in case of:
- Unforeseen weather conditions (sandstorms, heavy rain, unsafe sea or mountain conditions).
- Vehicle or technical issues beyond our control.
- Insufficient participants for group/shared tours.
👉 In such cases, you will be offered:
- A full refund, or
- An option to reschedule to another date, or
- A credit voucher for future use.
Exclusions and third-party bookings
Refunds will not be provided for:
- Missed tours due to incorrect or incomplete pickup information provided by the customer.
- Delays caused by traffic, flight schedules, or personal emergencies.
- Services booked via third-party agents (must follow their cancellation policy).
Request a cancellation or change
Contact us with your booking reference, tour name, date and request. Call +971 55 880 9366 or email info@getyourtours.co.
Read the full Refund & Returns Policy for the original payment method, processing period and provider charges.
Need help with your booking?
Have your tour name, booking reference and travel date ready so our team can help.