Terms & Conditions

• These Terms & Conditions apply to all bookings made directly with Get Your Tours.
• By confirming a booking, you acknowledge that you have read, understood, and accepted these terms.
• Services are subject to availability and may vary depending on weather, safety, or operational requirements.

• Bookings can be made via our website, WhatsApp, email, or phone.
• Payments must be made in AED (United Arab Emirates Dirham) via cash, card, or approved payment gateways.
• A booking is confirmed only after receipt of payment or deposit (where required).

• Free cancellation up to 24 hours before the tour for a full refund.
• No refund for cancellations within 24 hours of the tour or for no-shows.
• Refunds are processed according to our Refund & Returns Policy.

• Customers may request to reschedule a tour at least 24 hours before the start time, subject to availability.
• No rescheduling is allowed within 24 hours of the tour, in accordance with the Refund & Returns Policy.

• Provide accurate details at the time of booking (name, contact, hotel, pickup location, number of guests).
• Carry valid identification (passport, Emirates ID, or driving license).
• Follow safety instructions given by guides and drivers.
• Wear appropriate clothing for religious and cultural sites (e.g., Sheikh Zayed Mosque requires modest dress).
• Customers with health issues, infants, or pregnant women should avoid activities like dune bashing or quad biking.

• Provide safe, licensed, and insured vehicles and drivers.
• Deliver the booked services as described, or provide alternatives if unavoidable.
• Ensure compliance with UAE tourism regulations.

• Get Your Tours is not responsible for loss, theft, or damage to personal belongings.
• We are not liable for delays caused by traffic, weather, government regulations, or circumstances beyond our control.
• Participation in adventure activities (safari, quad biking, jet ski, etc.) is at the customer’s own risk.

• Some activities have minimum age requirements (e.g., quad biking, dune buggies).
• Children must be accompanied by an adult at all times.

We are not liable for cancellations or changes due to events beyond our control, including:

• Extreme weather conditions
• Natural disasters
• Government restrictions or closures
• Technical or operational issues

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be resolved under UAE jurisdiction.

For questions about these Terms & Conditions, please contact us:

📱 Phone/WhatsApp: +971 55 880 9366
📧 Email: info@getyourtours.co
🌐 Website: www.getyourtours.co