Refund & Returns Policy

• All bookings made through www.getyourtours.co, WhatsApp, email, or phone are subject to this Refund & Returns Policy.
• Refund eligibility depends on the type of service booked (shared tours, private tours, third-party activities).
• Refunds are made to the original payment method (credit card, bank transfer, or payment gateway). Processing time may vary depending on your bank/payment provider.

• Free Cancellation: Bookings cancelled at least 24 hours before the tour start time are eligible for a full refund.
• Late Cancellation: Cancellations made within 24 hours of the tour start time are non-refundable.
• No-Show: If you fail to show up for the tour without prior notice, no refund will be issued.

We reserve the right to cancel a tour in case of:

• Unforeseen weather conditions (sandstorms, heavy rain, unsafe sea or mountain conditions).
• Vehicle or technical issues beyond our control.
• Insufficient participants for group/shared tours.

👉 In such cases, you will be offered:

• A full refund, or
• An option to reschedule to another date, or
• A credit voucher for future use.

Refunds will not be provided for:

• Missed tours due to incorrect or incomplete pickup information provided by the customer.
• Delays caused by traffic, flight schedules, or personal emergencies.
• Services booked via third-party agents (must follow their cancellation policy).

• Approved refunds are processed within 7–14 business days.
• The exact time frame depends on your bank, credit card provider, or payment gateway.
• Any service/transaction fees charged by banks or payment providers are non-refundable.

• You may request to reschedule your tour at least 24 hours before the original booking time, subject to availability.
• No rescheduling is allowed within 24 hours of the tour.

To request a refund, cancellation, or reschedule, please contact us:

📱 Phone/WhatsApp: +971 55 880 9366
📧 Email: info@getyourtours.co
🌐 Website: www.getyourtours.co